Effective Date: 24-08-2025

Thank you for shopping with Shri Sai Boutique. We want every purchase to be a great experience. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

1) Return Window

  • Returns and exchanges are accepted within 7 days of delivery.

  • The return request must be created within this window; pickup/drop-off must be completed as instructed by our team/courier.

2) Eligibility for Return/Exchange

To be eligible, the item must be:

  • Unused and unwashed.

  • In original condition with tags, labels, and packaging intact (including brand tags, protective materials, and any accessories).

  • Free from stains, perfume, alterations, or damage.

  • Return initiated from the original purchaser’s account with a valid Order ID.

Not eligible:

  • Items showing wear, damage, or tampering.

  • Free gifts or promotional items that are part of bundle offers (unless the entire bundle is returned).

  • Custom-stitched, altered, or made-to-measure products (if offered).

Note on handloom items:

  • Minor weaving variations, slubs, or slight color differences are natural characteristics and not defects.

3) Return Reasons We Accept

  • Wrong item or color received.

  • Defective or damaged product on arrival.

  • Size/fit or style change of mind (subject to inspection and in resalable condition).

  • Exchange for another product/variant (subject to stock availability).

4) How to Initiate a Return

  • Go to My Orders > Select the order > Click “Return/Exchange”.

  • Choose the reason, select pickup or approved drop-off (as available), and submit photos if prompted (damaged/defect cases).

    If unable to access your account, email us at support@shrisaiboutique.com  with your Order ID, reason, and photos (if damaged/defective).

  • You’ll receive confirmation with next steps and pickup schedule (where applicable).

If unable to access your account, email us at support@shrisaiboutique.com with your Order ID, reason, and photos (if damaged/defective).

5) Pickup, Drop-off, and Self-Ship

  • We arrange a return pickup for most pincodes. Keep the product repacked with all tags and invoice.

  • If pickup is unavailable, we may ask for self-shipment via a trackable courier. Please share the AWB/tracking ID.

  • For self-ship reimbursement:

    • Defective/wrong item: Reasonable courier costs are reimbursed against receipt.

    • Change of mind: Courier costs are not reimbursed.

6) Return Quality Check (QC)

  • Once we receive your return, QC usually completes within 2–3 working days.

  • If the item passes QC, the refund or exchange is processed.

  • If the item fails QC (used, washed, damaged, missing tags), the return will be rejected and the product can be shipped back to you on request; re-shipping charges apply.

7) Exchanges

  • Exchanges are subject to availability.

  • If the requested item is out of stock, we’ll offer an alternative product, refund, or store credit as applicable.

  • Price differences:

    • If the exchange item costs more, the difference must be paid.

    • If it costs less, the difference will be refunded or credited.

8) Refund Methods and Timelines

  • Online payments (Card/UPI/Netbanking/Wallet): Refunded to the original payment method after QC approval. Typical credit timeline: 5–7 working days (bank/gateway dependent).

  • COD orders: Refunded via UPI, bank transfer, or store credit within 7 working days after QC approval.

  • Store credit (if chosen): Issued as a coupon or wallet balance usable on future purchases.

Note: Refund initiation occurs only after we receive and approve the returned item(s). Bank holidays, network delays, or reconciliation processes may extend timelines.

9) Fees and Deductions

  • Original shipping fees, COD convenience charges, and express delivery charges are non-refundable unless the return is due to our error (wrong/defective item).

  • If returns are due to change of mind, a return pickup fee may apply for certain pincodes; we will inform you during the return request.

  • In case of RTO (return to origin) due to customer unavailability, wrong address, or refusal, two-way shipping may be deducted from refunds for prepaid orders.

10) Damaged or Wrong Product on Delivery

  • If the package appears tampered or damaged on arrival, refuse delivery or ask the courier to note the issue.

  • Take clear photos/videos of the outer package and product, and contact us within 24–48 hours of delivery. This helps us expedite resolution with the courier and process your return/replacement swiftly.

11) Cancellations

  • Orders can be canceled before dispatch. Once shipped, please use the return process.

  • Prepaid cancellations are refunded to the original payment method.

  • COD cancellations have no charges if canceled before dispatch; repeated COD refusals may restrict future COD eligibility.

12) Color and Appearance Disclaimer

Product photos are professionally shot; slight color variations may occur due to lighting and screen settings. Such variations are not considered defects.

13) Contact and Support

For any return/refund queries or assistance:

Recently Viewed
Sorry, there are no products.